Refund Policy

At jersey-world, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer return and refund options under certain conditions detailed below.

1. Eligibility for Returns

You may request a return for an item purchased on our site in the following cases:

• The item has not been used, worn, washed, or altered.

• The item is returned in its original packaging with all tags attached.

• The return request is made within 14 days of receiving the item.

2. Non-Returnable Products

Some items cannot be returned, including:

• Customized items (e.g., jerseys with printed names or numbers).

• Sale or promotional items, unless there is a manufacturing defect.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [contact email] with your order number, the reason for the return, and a proof of purchase. Proof of purchase is required for the return to be accepted.

2. Once your request is approved, we will provide a prepaid return label or return instructions.

3. Carefully package the item in its original packaging and send it to the address provided.

4. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of the return.

4. Return Shipping Costs

• If the return is due to a defect or an error on our part, we will cover the return shipping costs.

• If the return is voluntary (change of mind, wrong size, etc.), return shipping costs are the customer’s responsibility.

5. Return Processing Time

After receiving your return, we will inspect it. Processing may take up to 7 business days from the date of receipt. You will receive a confirmation email once the return is approved or rejected.

6. Refunds

If the return is accepted, we will proceed with a refund under the following conditions:

• The refund will be issued to the same payment method used during the purchase.

• The amount will be credited within 5 to 10 business days after return approval, depending on your bank or payment provider.

• Initial shipping fees are non-refundable, except in the case of a manufacturing defect or an error on our part.

7. Exchanges

We do not offer direct exchanges. If you want a different size or item, please return the original item for a refund and place a new order.

8. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact our customer service at [contact email] within 7 days of receipt with photos of the issue.

• We are committed to replacing the item or offering a full refund, including shipping fees.

9. Order Cancellation

Orders may be canceled only if they have not yet been shipped and the product has not been customized. If the product is customized, you have up to 24 hours after order confirmation to cancel it.

If you wish to cancel an order, please contact us as soon as possible at [contact email]. If the order has already been shipped, you must follow the return process once the package is received.

10. Legal Exceptions

As a consumer, you benefit from rights granted by applicable laws regarding returns and refunds, particularly for distance selling. In the event of a dispute, local laws and consumer protection regulations apply.

11. Contact

If you have any questions about our return and refund policy, feel free to contact us:

• Email : jersey-world@gmail.com

We are here to provide you with the best possible shopping experience!